Question 1

Minimum and maximum hours?

Accepted Answer

Our minimum hours for a daytime booking is 6 hours and 4 hours after 6PM, no maximum as we are a 24/7 service. Nurses can only complete 12 hours in one continuous shift, if the instance of 24 hours care 2 nurses would be provided.

Question 2

How many children per nurse?

Accepted Answer

Depending on the age of the children 1 Nurse to 3 children... Our newborn care is one nurse to one baby.

Question 3

Cancellation?

Accepted Answer

A cancellation for a contract must be made 24 hours in advance. For an ADHOC booking, 4 hours would be required. Cancellations may still have a penalty charge.

Question 4

Same-day nurse?

Accepted Answer

Yes, within 2 hours.

Question 5

Sleep training?

Accepted Answer

Yes, with one of our Midwives or a Specialist children’s nurse and Public Health specialist.

Question 6

Same nurse, and sickness?

Accepted Answer

Yes... if your contract is 30 hours or more. If the Nurse is off sick, we will replace that day with a Nurse of the same experience.

Question 7

Nurse profiles?

Accepted Answer

Yes. Provided the contract is long term. For Ad-hoc bookings we do not send nurse profiles

Question 8

Where are nurses from?

Accepted Answer

Most of our Nurses are from the Philippines. We also have nurses from Uganda, Nigeria, India and Nepal. All of our nurses have a Bachelor of Science degree in Nursing.

Question 9

Visas for travel?

Accepted Answer

Visas should be organised by the company/client...

Question 10

Long-term prices?

Accepted Answer

We provide discounted packages for monthly and long-term contracts. Our rates vary...

Question 11

Credit cards?

Accepted Answer

Yes, we do. We accept online payments as well.

Question 12

Household chores or cooking?

Accepted Answer

Our Nurses can assist with anything related to the patient and/or child/baby.

Question 13

Accompany to hospital?

Accepted Answer

Yes...

Question 14

Insurance for clinical care?

Accepted Answer

We can complete the paperwork required to enable you for pay and claim...

Question 15

Opening hours?

Accepted Answer

The clinic is open Everyday of the week from 9AM to 7PM

Question 16

How to pay?

Accepted Answer

Payment for your booking needs to be paid upfront. We accept online payments, credit cards or cash. For nursing packages, a 50% advance payment is required.

Frequently asked questions

Booking04

Care team07

Payment04

Clinic01

Not sure what you need?

Frequently asked questions

Booking04

01Minimum and maximum hours?

02Cancellation?

03Same-day nurse?

04Visas for travel?

Care team07

01How many children per nurse?

02Sleep training?

03Same nurse, and sickness?

04Nurse profiles?

05Where are nurses from?

06Household chores or cooking?

07Accompany to hospital?

Payment04

01Long-term prices?

02Credit cards?

03Insurance for clinical care?

04How to pay?

Clinic01

01Opening hours?

Not sure what you need?